Tree down? Call now.

Answered around the clock — nights, weekends and holidays. Tree on a structure, blocked driveway, hanging limb: tell us what happened and where, and you’ll get a straight ETA, not a callback queue.

What to do before the crew arrives

The order matters. Work down this list from the top — the first three exist because trees, gas and electricity hurt people in the hour after the fall, not during it.

Get people out from under the damage

Clear everyone from rooms beneath the tree and keep them out. Ceilings, trusses and the tree itself can shift and fail minutes or hours after the initial impact. If the structure feels unstable, wait outside.

Gas smell? Leave, then call the gas company

A tree through a roof or wall can break a gas line. If you smell gas, get everyone out immediately, don't flip switches on your way, and call your gas provider from outside the house.

Any power line involved: treat it as live

A line touching the tree, the roof, or the ground is energized until the utility says otherwise — and so is anything in contact with it, including chain-link fence. Keep everyone and every pet far away and call the utility before anyone else.

Call our emergency line

(850) 203-0370, any hour. Tell us what fell, what it's resting on, whether anyone is displaced, and your address in Niceville, Destin or Fort Walton Beach. You'll get an honest ETA on the call.

Photograph everything you can safely see

Wide shots of the tree on the structure, close-ups of the damage, the yard, the fence line — from the ground, without climbing anything. Your insurance claim is built on these photos, and they need to exist before anything is moved.

Don't cut anything

A fallen tree on a structure is loaded like a spring — limbs under tension release violently when cut in the wrong order, and shifting the load can double the damage to the roof. Most post-storm chainsaw injuries happen exactly here. Leave it for the crew.

Call your insurance carrier

Open the claim while you wait. If rain is coming through the opening, ask them about emergency tarping — mitigating further damage is usually expected, and we can tarp as part of the response.

What counts as an emergency

If it threatens people, shelter or access, call the emergency line now. If it can safely wait for business hours, book it as a standard job — it’ll cost you less, and we’ll tell you honestly which one you have.

Tree on a structure

House, garage, pool cage or vehicle. The load gets rigged and lifted off in a planned sequence so nothing shifts and drives further damage into the roof — never just cut away from the top.

Hanging & broken limbs

"Widow-makers" — limbs snapped but caught in the canopy over a driveway, walkway or play area. They come down on their own schedule unless someone brings them down on ours.

Blocked driveway or road

A trunk across your only access is an emergency even if nothing was hit — you can't get out, and neither can an ambulance get in. Cleared fast, hauled or staged as you prefer.

Leaning after the storm

A tree that moved in the wind and now leans with cracked or heaving soil at the base has a failing root plate. It hasn't fallen yet — that's the window to act in.

Tree into a neighbor's property

Your tree on their fence, or theirs on yours. We work it safely from whichever side access allows and document everything, since these situations usually involve two insurance carriers.

Post-storm make-safe

After a named storm, the first pass is triage: remove the immediate threats, tarp the openings, stabilize what can wait. The full cleanup gets scheduled once everyone on the street is safe.

We work the claim with you

Emergency tree damage is one of the most common homeowner claims on the Gulf Coast, and the difference between a smooth claim and a fight is usually documentation. Ours comes standard on every emergency call.

Photos before anything moves

We document the scene as found — tree, structure, damage — before rigging starts, and again when the work is done. Your adjuster gets before-and-after, timestamped.

Itemized invoice, written scope

What was removed, from where, and what it took: line items an adjuster can process rather than one round number they'll question.

Mitigation noted

Tarping, board-up coordination and make-safe work are recorded separately, because carriers treat damage mitigation as its own category — and usually expect you to have done it.

Straight answers about coverage

We won't tell you what your policy covers — only your carrier can. What we'll tell you is the typical pattern: trees on covered structures are commonly covered, trees that fell in the open yard usually aren't, and debris limits are often capped. Then the paperwork we hand you does the arguing.

Emergency response in Niceville, Destin & Fort Walton Beach

A deliberately tight coverage area is what makes 24/7 real. Three cities means the crew is never more than a short roll from your address — not “on the way” from two counties over.

Niceville

32578 · Priority response

Heavy mature canopy — live oaks and tall slash pines over rooflines — makes Niceville our busiest emergency territory after any hard blow off the bay. Bluewater Bay and Rocky Bayou calls are triaged the moment they come in.

Destin

32541 · 32540 · Home base

Storm surge wind funnels between structures on the coastal grid, snapping sand pines and stripping palms. Tight lots mean most emergency work here is rigged and lifted rather than dropped — which is exactly the work this crew is built for.

Fort Walton Beach

32547 · 32548 · 32549

Older neighborhoods with decades-old shade trees over older roofs — the combination that produces the most trees-through-structures after a storm. Overhead service drops are everywhere here, so utility coordination is usually step one.

Emergency questions

A tree just fell on my house — what do I do first?

Get everyone out of the rooms under the damage and stay out — ceilings and trusses can fail after the initial impact. If you smell gas, leave the house and call your gas provider from outside. If any power line is involved, treat it as energized, keep everyone far away, and call the utility first. Then call our emergency line, and photograph everything you can safely see — your claim starts with those photos.

How fast can you get here?

The line is answered around the clock and crews roll day, night, weekends and holidays across Niceville, Destin and Fort Walton Beach. On an ordinary night we move quickly; in the hours after a named storm, calls are triaged by severity with occupied structures first. Either way, you get an honest ETA on the call — not a guess.

Will insurance cover it?

When a tree has fallen on a covered structure — house, garage, fence, screened enclosure — policies commonly cover removal from the structure and repairs, subject to your deductible and limits. Your carrier makes that call, not us. What we do is make the claim easy: itemized invoices, before-and-after photos and a written scope come standard on every emergency job.

Should I start cutting before you arrive?

No. A fallen tree on a structure carries stored tension — limbs loaded like springs that release violently when cut in the wrong order. This is how most post-storm chainsaw injuries happen, and shifting the load can also worsen the roof damage. Photograph it, keep people away, wait for the crew.

The tree is on a power line — who do I call?

The utility, first and always. Anything contacting a power line is energized until they say otherwise, and only they can de-energize and clear their conductors. Once the line is confirmed safe, we handle the tree. If a line is down in the yard, keep everyone and every pet far away — including from fences touching it.

Do you charge more for emergency calls?

After-hours response costs more than scheduled work — a crew at 2 a.m. is a different job than a Tuesday booking. What doesn’t change: you get a clear number before work begins, and the number you approve is the number you pay. And be wary of anyone door-knocking after a storm who can’t show insurance certificates and a local address.

What if it's urgent but not an emergency?

Call anyway and describe it. If it can safely wait for business hours we’ll tell you so and book it as a standard removal — which costs less. If it can’t wait, we roll. You shouldn’t have to make that judgment alone at midnight.

Save the number before you need it

(850) 203-0370 — answered 24/7 across Niceville, Destin and Fort Walton Beach. The best time to have a tree crew’s number is before the storm is named.